Terms & Conditions

WARRANTY


Your new J&M watch is covered by J&M Denmark’s Lifetime warranty. The date is valid from date of purchase. J&M Denmark has a warranty that covers manufacturer's defects for life after the original purchase date from an authorized dealer or from our webshop www.JM-Denmark.com. 

Basically, if the watch parts or mechanics don't work properly, and it's our fault, we will repair or replace your product for free. However, this does not cover any abuse you might put your watch through on your own. The warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft.Proof of purchase is required for all warranty claims and service requests, so please keep your receipt.“water resistant” instructions on the watch.Repairs or other maintenance made by other than authorized J&M Denmark dealers will void the warranty.The warranty covers the straps and bracelets for a period of up to 4 months, if it is due to a manufacturing defect. 

We hope that you will enjoy your new watch. 

Time is Yours!

TERMS & CONDITION


Ordering products

When completing your purchase you will automatically receive an email receipt / confirmation of order, which shows what products you have ordered. We recommend that you save your confirmation and if possible print it out. 

 J&M Denmark Aps can cancel your order due to typographical errors, technical problems, delivery failures and similar situations.

Prices

All prices on JM-Denmark.com is stated in the currency of your preferences. In Danish kroner (DKK) 25% VAT is included in the final price. The prices are current. 

We offer free shipping worldwide, therefore no shipping costs will be added to any order. Transaction fee does not exceed the set fees as stated by PBS. 

When you deal with JM-Denmark.com agreements is written in English.

Terms of Payment

Payment for your order can be made online using credit cards such as VISA, MasterCard, American Express, Diners etc. or by bank transfer (Note: By bank transfer, you are not protected by the opposition procedure) 

Additional debit card fees will be added to the final price. The additional fees will be disclosed before you decide to confirm your order. 

 

When paying with VISA/VisaDankort, the final amount is deducted from your bank account once your order are dispatched from our warehouse. Credit card information is secured through an encrypted line to PBS, so we will not receive any card or account information. There is no payment fee when paying online at JM-Denmark.com.There can never be deducted an amount greater than what you have approved at the acquisition.

Conclusion of Contract

With every purchase you need to accept the terms of trade. You are highly advised to read the terms carefully and familiarize yourself with the obligations and rights given to you. You get a copy of the terms when you receive a confirmation of your order by email. 

By using the “Back” button, you always have the opportunity to correct any typos before you accept your purchase.You also have the chance to see all the submitted information before you confirm your order. Then you are sure that all information is correct.

Warranty

At JM-Denmark.com you are guaranteed a Lifetime warranty on all Nordic360 watches. This means that within the period you will be offered a repair or replacement of your damaged product, refund or reduction in price, depending on the specific situation. 

This applies to all products unless otherwise specified in the product catalog. If specified the warranty may be limited by the product’s natural life.

 

The warranty means that you have the legal right to complain about defects that has occured for life after you received the goods. There is no warranty if the defect was caused by the buyer for example due to improper or unauthorized repair or service, if the serial number has been removed or destroyed and if the goods have been exposed to incorrect voltage/current type. It is also a condition that the defect was present when you received the item the first time. 

 

You must file a claim within a reasonable time after you have found the defect . If you make a claim within two months after the defect is discovered, the claim is always timely. Please send your complaint to info@jm-denmark.com where you give your order and error description. 

Once we receive your complaint, we will send you an email with your return order number and the address where you should send the item. Please write the return order number on the package as it makes the processing time faster. If the complaint is justified we will refund your (reasonable ) shipping costs. 

 

Note We do not accept packages sent COD or similar. 

 

Remember that the product must always be returned in protective packaging and remember to get a receipt for shipment so that we can reimburse your shipping costs. 

 

It is not possible to deliver the goods in person at our address. You may request that we remedy the defect or deliver a new defect-free product if the conditions for exchange are present. This requires that the complaint is justified, and that removal or replacement is not entail disproportionate cost to us.  

Returns

As a consumer you have the right to withdraw your order. This means that you may regret your purchase. 

When you want to use this right, please send us an email at info@jm-denmark.com with order number/invoice number and please write about why you want to return (omission does not limit your rights – we just want to improve ourselves and understand what went wrong) We will send you an email with a return number that you must enter outside of the package – this facilitates the procedure considerably.

If you want to exercise your right, this must be done within 14 days after you receive the goods.

If the 14th day is a holiday, a Saturday, Constitution Day, 24th, 25th or 31th of December, then the the following business day will be the 14th day.

When we receive your return email within the time limit and you return the product immediately after you have received the email with the return number, your refund case is considered within the time limit.

Once we receive your return email, we’ll send you an email with the address where you should send the item. You can exercise your right of return if the goods are returned in the same condition that you received it. Grading sale value should not be diminished significantly. If the item is damaged or deteriorated and this is due to lack of or poor packaging, then you forfeit your right.

Upon returning, the item will be replaced in its sales packaging and securely packed in the proper shipping packaging. You may not place stickers or write directly on the manufacturer’s sales packaging. This must be done on the shipping carton.

Once we have received the product and verified that it meets the conditions under which the right of withdrawal may be used, we will send you the money. You must expect that it may take up to 14 days. 

Do we believe that the conditions are not met, in order to use this right, we’ll contact you by e-mail with the reasons. It is important that you not only send your item back, but also send an email to JM-Denmark.com confirming your return. Therefore, please send an email to info@jm-denmark.com. You will receive a return email with detailed instructions.

You can also cancel an order by refusing to accept the package when delivered. Note: We do not accept packages sent COD.

Liability

J&M Denmark ApS assumes no responsibility for the delay.
J&M Denmark ApS assumes no liability as a result of the buyer’s legal relations with third party.

shipping

Ordered items will – when possible – be sent as one delivery. J&M Denmark ApS estimates the normal delivery time of 3-5 working days subject to external factors that are beyond J&M Denmark ApS’s influence. You will of course be contacted by e-mail or telephone when required.Our deliveries are made in collaboration with renowned carriers and service partners such as Fedex & DAO. 

Reciept of goods

When you receive your goods, be sure to check for any visible damage.
If the package is damaged or show any signs of defect, you must sign the order, but be wary of any damage to the content.
As a rule, you should never sign for a product that do not live up to the order you purchased.

When rejecting an item: Contact us by e-mail info@jm-denmark.com and write that you have rejected the goods.
If the packaging is intact, but you find the item damaged or broken after unpacking, please report it to info@jm-denmark.com.

 

For evidence purposes, please contact us by e-mail upon receipt.

Regardless of whether it is visible or non-visible damage, please contact us as soon as possible so we can help you solve the problem.

Prejudice

J&M Denmark ApS makes reservations for typos, pricing errors, VAT and tax changes, sold out / discontinued items and supply shortages from our suppliers.

Copyright

All content on JM-Denmark.com is protected under copyright laws. 

No material from here, including images, text, design, logos, code or other content may be copied, conveyed in the same form, altered or otherwise used by anyone unless a written consent from J&M Denmark ApS has been given. 

Copyright infringement will be transferred without notice to J&M Denmark ApS lawyer with a view to raising requirements for investigation of the situation created problems, and economic requirements in the form of damages and compensation.

WHAT IS YOUR COOKIE POLICY?

This site uses cookies to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Privacy POLICY?

J&M Denmark Privacy Policy 

Last edited: 18th of May 2018

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J&M Denmark ApS (“J&M”) is committed to protecting your privacy. We have prepared this Privacy Policy to describe to you our practices regarding the Personal Data (as defined below) we collect from users of our website located at www.jm-denmark.com (the “SITE”) and online services (“SERVICES”).

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.jm-denmark.com (the “Site”).  

QUESTIONS; CONTACTING J&M; REPORTING VIOLATIONS

f you have any questions or concerns or complaints about our Privacy Policy or our data collection or processing practices, or if you want to report any security violations to us, please contact us by e-mail at info@jm-denmark.com or by mail using the details provided below: 

J&M Denmark ApS 

[Attn.: Jonas Janjooa] 

Hoerskaetten 6A 

Taastrup 2630 

Denmark 

INTRODUCTION

When you visit our website, information about you is collected that is used to customize and improve our content and to increase the value of the ads displayed on the page. If you do not wish to collect information, you should delete your cookies and avoid further use of the site. Below we have elaborated on what information is collected, their purposes and which third parties have access to them.

COOKIES

The website uses "cookies", which is a text file that is stored on your computer, mobile or mobile. Similarly for the purpose of recognizing it, remembering settings, performing statistics, and targeting ads. Cookies can not contain malicious code such as virus. It is possible to delete or block cookies.  If you delete or block cookies, ads may become less relevant to you and occur more frequently. In addition, you may risk that the site is not functioning properly and that there are content you can not access. The website contains third-party cookies that may vary to a degree:

Beeketing.com 

Sdk-cdn.beeketing.com 

Doubleclick.net 

Facebook.com 

Google.com 

Google.dk 

Hektorcommerce.com 

Jm-denmark.com 

www.jm-denmark.com 

metizapps.com 

shopify.com 

tidio.cotidiochat.com 

platform.twitter.com 

usefomo.com 

youtube.com

PERSONAL INFORMATION WE COLLECT 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. 

We refer to this automatically-collected information as “Device Information”.We collect Device Information using the following technologies:- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. 

For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. (Like Google analytics & Facebook pixel).

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

INFORMATION YOU PROVIDE TO US

- If you create an account by registering directly with us, we will request your name, email, and password.

- When you order merchandise, we will collect information necessary to process your order such as your shipping and billing information and payment information.

- If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply.

- When you post content on our Services such as a review, the information contained in your posting will be stored in our servers and other users will be able to see it, along with your first name and last initial. The information that you provide will be visible to others, including anonymous visitors to the Site.

- We may also collect Personal Data at other points in our Site and Services that state that Personal Data is being collected.

WE USE YOUR PERSONAL INFORMATION? 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). 

Additionally, we use this Order Information to: 

- Provide improved administration of our Site and Services

- Provide the Services you request;

- Communicate with you; 

- Improve the quality of experience when you interact with our Site and Services;

- Screen our orders for potential risk or fraud; 

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

- Send you administrative e-mail notifications, such as order confirmations, order status updates, security, or support and maintenance advisories;

- Send newsletters, surveys, offers, and other promotional materials related to our Services and for other marketing purposes of J&M; and

- In any other manner stated on our Site or Services.

 We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).We also use this information in order to retarget on Facebook and Instagram. In order to show you the right products. 

PERIOD OF STORAGE

The information is kept for the time allowed by law and we delete them when they are no longer necessary or if you wish for the information to be deleted from our records. The period depends on the nature of the information and the background for storage. Therefore, it is not possible to specify a general timeframe for when information is deleted.

SHARING YOUR PERSONAL INFORMATION 

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

THIRD PARTY PAYMENT PROCESSING

For online payments and/or Automated Clearing House (ACH) payouts, we use the payment services of Stripe (HTTPS://STRIPE.COM) and PayPal (HTTP://WWW.PAYPAL.COM). We do not process, record or maintain your credit card or bank account information. For more information on how payments are handled, or to understand the data security and privacy afforded such information, please refer to HTTPS://STRIPE.COM/US/PRIVACY and HTTPS://WWW.PAYPAL.COM/US/WEBAPPS/MPP/UA/PRIVACY-FULL.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

You can opt out of targeted advertising by using the links below: 

- Facebook: https://www.facebook.com/settings/?tab=ads 

- Google: https://www.google.com/settings/ads/anonymous 

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. 

DO NOT TRACK 

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 

YOUR RIGHTS 

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

SECURITY 

We have taken technical and organizational measures against the fact that your information is accidentally or illegally deleted, published, lost, impaired or comes to the knowledge of a person, misused or otherwise treated in violation of the law.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

CHILDREN

We do not intentionally gather Personal Data from visitors who are under the age of 13. If a child under 13 submits Personal Data to J&M and we learn that the Personal Data is the information of a child under 13, we will attempt to delete the information as soon as possible. If you believe that we might have any Personal Data from a child under 13, please contact us at [info@jm-denmark.com].

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